Tendo’s new Espresso Talents Thesaurus can lend a hand make stronger process potentialities for specialty-coffee employees.
BY EMILY MENESES
SENIOR ONLINE CORRESPONDENT
From AeroPress to pourovers, from latte artwork to cupping, there’s a limiteless array of abilities to be realized on this planet of forte espresso. With Tendo’s lately introduced Espresso Talents Thesaurus, each baristas and café managers can now simply observe and speak about which abilities a person has, and which abilities they’re running on or hoping to increase.
“The [skills glossary] was once actually created for the employee,” stocks Will Ross, founding father of Tendo and previous espresso store supervisor. “It lets in a person to possess an explanation of labor as they transfer between jobs, necessarily [acting in place of] the CV or resumé.“
The word list is supposed to turn out to be useful each on the time of a barista’s interview and when elevating conversations about promotions or raises. Through permitting employees to listing out their abilities in a concrete, tangible manner, the word list will function an additional level of reference when baristas follow for a brand new process or negotiate a promotion at an organization they’re already with.
“Coaching and building will at all times require coaches, curriculum, and work-based reinforcement,” Will continues. “Concrete phrases and definitions empower workers to have positive, open conversations with their managers about inner mobility.”
Will says the word list will even get advantages store house owners and supervisors all through the hiring procedure. ”[The coffee skills glossary also provides] an upside for café managers,” he says. “For instance, a café can listing the, say, 20 abilities important to paintings of their store—and establish whether or not a employee has the ones abilities or a few of them.”
The Espresso Talents Thesaurus contains 75+ espresso abilities, together with dosing, tamping, milk texturing, and extra. Moreover, there are 20 transferable abilities that any espresso worker can get right of entry to on their telephone. Every talent additionally features a transparent and concise definition, equipped in-house through Tendo consultants and impartial collaborators from the espresso business.
“Basically, we’re about making employees visual within the exertions marketplace, and empowering folks with their information,” Ross elaborates. “You’ll be able to now incentivize employees round abilities that they would possibly not have essentially observed as value pursuing … and display employees that in the event that they develop [their skillset], there’s a possibility for reputation in addition to monetary [benefits].”
Tendo plans to in the end create glossaries for all frontline employees, together with bartenders, cooks, and any person running within the hospitality business. During the Espresso Talents Thesaurus, the platform hopes to lend a hand specialty-coffee stores draw in and retain professional employees, in addition to display baristas their attainable to develop of their careers. The Espresso Talents Thesaurus is now available at the Tendo website online, with additional details about the corporate to be had at the Press web page.
ABOUT THE AUTHOR
Primarily based in Los Angeles, Emily Pleasure Meneses (she/her) is a creator and musician keen about tradition and collective care. You’ll be able to ceaselessly to find her at Echo Park Lake, consuming a cortado and journaling about astrology, artwork, Animal Crossing, and her desires. Discover her poetry, quick tales, and soundscapes on her website online.
